Terms of Service

By using Relay, you agree to these terms. If you use it on behalf of a business, you must have authority to bind that business. Subject to these terms and any agreed subscription conditions, you may use Relay for your business’s customer-enquiry operations. A separately agreed written contract takes precedence where it expressly conflicts with these terms.

You are responsible for accurate account information, activity within your workspace, granting appropriate user permissions and removing access when no longer required. Keep login details and channel credentials confidential, and notify us promptly of suspected unauthorised access. You must have authority to connect each channel and process the information you submit.

Do not use Relay for unlawful activity, spam, fraud, harassment, infringing content or communications you are not authorised to send. Do not attempt to access another workspace’s data, bypass access controls, disrupt the service, introduce malicious software or misuse third-party integrations. Follow applicable laws and channel-provider rules, including consent and messaging requirements.

WhatsApp, Meta and other channel services are supplied by third parties and are subject to their own terms, permissions, policies and availability. You are responsible for maintaining valid channel access and complying with provider requirements, including WhatsApp messaging windows and template restrictions where applicable.

Provider changes, revoked credentials, rate limits or outages can prevent messages from being received or delivered. Relay cannot guarantee that every message will reach its recipient or that a third-party integration will remain available. A connection to Relay does not replace your agreement with the provider.

You retain your rights in content submitted to Relay. You authorise ProcuraAI Limited and relevant service providers to handle that content as necessary to deliver, support and secure the service and operate your selected integrations. This does not transfer ownership of your content to us.

You are responsible for the legality, accuracy and appropriate use of customer content, required privacy notices and lawful instructions. Where we process personal data on your behalf, the relevant data-processing arrangements must be agreed as required by applicable law. Our Privacy Policy explains the distinction between business-controlled communications and data we control.

Relay may be interrupted for maintenance, faults, security measures or circumstances outside our control. Features and integrations may change. Unless separately agreed in writing, these terms do not promise uninterrupted service or a guaranteed response time. You should maintain any records and alternative communication arrangements your business needs.

Any fees, billing periods, payment conditions and cancellation arrangements will be disclosed and agreed before a paid service is purchased. These terms alone do not impose a subscription charge. If a paid offering is introduced or pricing changes, the applicable terms will be communicated before they take effect for you.

ProcuraAI Limited and its licensors retain rights in Relay’s software, branding and service materials. These terms grant permission to use the service, not ownership of it. Except as permitted by law or agreed in writing, do not copy, resell or reverse-engineer the service or use our branding in a way that suggests an unauthorised endorsement.

We may restrict or suspend access where reasonably necessary to address misuse, security risks, legal requirements, material breaches or non-payment of agreed fees. Where practical and lawful, we will provide notice and an opportunity to resolve the issue. You may request closure of your account or workspace by contacting us; any separately agreed subscription conditions also apply.

After termination, access may cease. Data deletion remains subject to workspace authority, applicable data-processing arrangements and lawful retention exceptions. Request any necessary data access or deletion when arranging closure.

To the extent permitted by law and except for express commitments in a separate agreement, Relay is provided on an “as available” basis without implied warranties of uninterrupted availability, fitness for a particular purpose or error-free operation. Relay is not an emergency communications service. Routing, SLA indicators and analytics assist your operations but do not replace your responsibility to respond to customers.

To the extent permitted by law, ProcuraAI Limited is not liable for indirect or consequential losses, or loss of profits, revenue, business opportunities or anticipated savings arising from use of Relay. Any additional liability limits expressly agreed in a separate contract apply to that contract.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or statutory right that cannot lawfully be excluded or limited. These terms do not establish a blanket exclusion of all liability.

These terms are governed by the law of England and Wales. Subject to any mandatory rights under applicable law, the courts of England and Wales have jurisdiction over disputes relating to these terms. Contact us first so we can seek to resolve a concern.

We may update these terms and will communicate material changes where appropriate. The date above identifies the current version. If you do not agree to revised terms, stop using the service and contact us about closing your account, subject to any separate agreement.

Contact ProcuraAI Limited at admin@procuraai.net.